The following describes the terms and conditions upon which Domain ("twinoption.com") offers access to its Website to you the customer ("you") and the use of its services (the "Agreement").
This Agreement describes the terms, conditions and risks applicable to your use of our services available under the domain of twinoption.com (the "Site"). If you have any questions regarding this Agreement please contact Customer Support.
You must read, agree with and accept all of the terms and conditions contained in this Agreement without modifications, which include those terms and conditions expressly set forth below and those incorporated by reference, before you may become a customer of twinoption.com. By continuing to access or use the Site, you agree to follow the terms and conditions of this Agreement as they may apply to you.
This Agreement is effective upon acceptance in registration for newly registering customers. If you do not agree to be bound by the terms and conditions of this Agreement, do not use or access our services, and inform us in writing immediately.
2. Online Services Agreement
This Agreement is made by and between twinoption.com and you.
This Agreement applies to both the Site and the trading platform, to the electronic content or software currently contained on the Site that supplies the customer with real time information about predictions and content or services that twinoption.com may add in the future (the "Service").
3. Membership Eligibility
The Services are available to and may only be used by individuals or companies who can form legally binding contracts under the law applicable to their country of residence. Without limiting the foregoing, our Services are not available to persons under the age of 18 or otherwise under legal age ("Minors"). If you are a Minor, you may not use this service. IF YOU DO NOT QUALIFY, PLEASE DO NOT USE OUR SITE.
For avoidance of doubt, we shall not be responsible for any unauthorized use by Minors of our Services in any way or manner.
Furthermore, our Services are available only to, and may only be used by individuals who have sufficient experience and knowledge in financial matters to be capable of evaluating the merits and risks of acquiring financial contracts via this Site and have done so without relying on any information contained in this Site. You shall bear sole responsibility for any decision made and/or to be made by you relying on the content of the Site.
Without derogating from the above provision, we shall not be responsible for verifying and/or checking whether you possess such sufficient knowledge and/or experience, nor shall we be responsible for any damage and/or loss incurred by you due to and/or related to the Site, transactions carried out by you and/or your use of the Services.
Without limiting the foregoing, our Services are not available where they are illegal to use, and twinoption.com reserves the right to refuse and/or cancel Services to anyone at its own discretion.
4. Registration Information and Requirements
When you register for the service, twinoption.com will ask you to provide certain personal information.
You are responsible of providing your own, truthful, accurate, current and complete personal details during the registration process, to not supplant any person or entity, to not falsify your connection with another person, entity or association, to not use false identifications and to not hide in any way and for any purpose your identity to twinoption.com.
The email you use to create your account will be verified, and the personal documents that you upload to your user profile must be real and must also attest your identity.
If you register as a business entity or in behalf of one, you declare that you have authority to legally bind such entity to the terms and conditions of this agreement.
5. Legal Restrictions
Without limiting the foregoing, you understand that laws regarding financial contracts vary throughout the world, and it is your obligation alone to ensure that you fully comply with any law, regulation or directive, relevant to your country of residency with regards to the use of the Site. For avoidance of doubt, the ability to access our Site does not necessarily mean that our Services, and/or your activities through it, are legal under the laws, regulations or directives relevant to your country of residency.
You hereby declare that the money invested in your account with twinoption.com does not originate from drug trafficking, abduction, or any other criminal or illegal activity.
6. Limited License
twinoption.com grants you a non-exclusive, non-transferable and limited personal license to access and use the Site (the "License"). The License is conditioned on your continued compliance with the terms and conditions of this Agreement.
You agree not to resell or permit access of the Site to others, and not to copy any materials appearing on the Site for resale or for any other purpose to others without the prior written consent of twinoption.com.
For avoidance of doubt, you shall be responsible and bound by any unauthorized use of the Site, made in breach of this section.
You agree to use the information received from the information systems of twinoption.com for the sole purpose of executing transactions inside and within the Site. You further agree not to use any electronic communication feature of a Service on the Site for any purpose that is unlawful, tortuous, abusive, and intrusive on another's privacy, harassing, libelous, defamatory, embarrassing, obscene, threatening or hateful.
The License granted under this Agreement will terminate if twinoption.com believes that any information provided by you, including your e-mail address, is no longer current or accurate, or if you fail to otherwise comply with any term or condition of this Agreement and all rules and guidelines for each service or twinoption.com establishes that you have abused in any way (including but not limited to engaging in a transaction out of market rates) the twinoption.com trading platform.
Upon such violation, you agree to cease accessing Services. You agree that twinoption.com, at its sole discretion and with or without notice, may terminate your access to any or all Services, close your open transaction and remove and discard any information or content within a Service.
7. Risk Disclosure
You agree to use the Site at your own risk.
Without limiting the foregoing, the Services contained within this Site are suitable only for customers who are able to bear the loss of all the money they invest, and who understand the risks and have experience in taking risks involved in financial markets. The possibility exists that you could sustain a loss of some or all of your initial investment and therefore you should not invest money that you cannot afford to lose. You should be aware of all the risks associated with digital options trading, and seek advice from an independent financial advisor if you have any doubts.
8. Financial Information
twinoption.com can offer you, via newsletters, seminars, e-books, videos and other types of services, a wide range of financial information that is generated internally or received from external agents, suppliers or partners (from now on, the "external suppliers").
This includes financial market information, rates, market news, analytic opinions, research reports, charts and information, trading signals, among others (from now on, the "Financial Information").
Financial Information provided on this Site is not intended as investment advice. twinoption.com does not endorse or approve the Financial Information, and we make it available to you only as a service for your own convenience. twinoption.com and its Third Party Providers do not guarantee the accuracy, timeliness, completeness or correct sequencing of the Financial Information, or warrant any results from your use or reliance on the Financial Information.
Financial Information may quickly become unreliable for various reasons including, for example, changes in market conditions or economic circumstances. Neither twinoption.com nor the Third Party Providers are obligated to update any information or opinions contained in any Financial Information, and we may discontinue offering Financial Information at any time without notice.
It is your duty to verify the reliability of the information on the Site and its suitability to your needs. We exclude any liability for any claim, loss or damage of any kind allegedly caused by information presented on the Site or referred to by the Site.
In the event that any of the financial asset price providers that work with twinoption.com reflects erroneous or contradictory market information, twinoption.com reserves the right to cancel the operations opened in the period in which such providers reflected such erroneous information.
The market signals system that twinoption.com offers is provided by Auto chartist (www.autochartist.com). twinoption.com is not responsible for the accuracy of the financial information and the signals that the external provider indicates, as well as for the open trades based on this information by the customer. twinoption.com provides this information as a service for its customers benefit. For more information visit here (http://www.autochartist.com/privacy-policy/).
The Simulator is an exclusive twinoption.com tool that allows to predict the effects that the most important events in the financial market may have on the price of various assets. twinoption.com is not responsible for the results that this tool may show due to changes in the conditions of the different financial markets or economic circumstances.
twinoption.com may provide a link to other sites that are controlled or offered by third parties. Such link to a site or sites is not an endorsement, authorization, sponsorship or affiliation with respect to such site, its owners or its providers. twinoption.com cautions you to ensure that you understand the risks involved in using such sites before retrieving, using, relying upon or purchasing anything via the Internet.
Links to these Websites are provided solely for your convenience, and you agree that under no circumstances will you hold twinoption.com liable for any loss or damage caused by use of or reliance on any content, goods or services available on other sites.
10. Trading Cancellation
twinoption.com reserves the right in its sole discretion to refuse, cancel the Services, and/or refuse to distribute profits to anyone for any legitimate reason including, but not limited to:
(i). Any instance when twinoption.com has cause to believe that a person's activities on the Site may be illegal;
(ii). Any instance where twinoption.com may suffer any fiscal, regulatory, or pecuniary disadvantage by virtue of anyone's activities;
(iii). Any instance where one or more transactions on the Site are judged by twinoption.com to have been performed in violation of this Agreement.
11. Limited Liability
We undertake to supply steady Services on the Site. However, we assume no responsibility for any error, omission, interruption, deletion, defect, delay in operation or transmission, communications line failure, theft or destruction or unauthorized access to, or alteration of, the Site or Services. We are not responsible for any problems or technical malfunction of any telephone network or lines, computer online systems, servers or providers, hardware, software, failure due to technical problems or traffic congestion on the Internet or on any of the Site or Services.
To the maximum extent permitted by applicable law, under no circumstances shall we be responsible for any loss or damage resulting from use of the Site or Services, from any content posted on or through the Site or Services, or from the conduct of any users of the Site or Services, whether online or offline. In no event shall twinoption.com or any of its officers, directors, employees, or agents be liable to you for any damages whatsoever, including without limitation indirect, incidental, special, punitive, or consequential damages, arising out of or in connection with your use of the site or services, including but not limited to the quality, accuracy, or utility of the information provided as part of or through the site or for any investment decisions made on the basis of such information, whether the damages are foreseeable and whether or not twinoption.com has been advised of the possibility of such damages.
The foregoing limitation of liability shall apply to the fullest extent permitted by law in the applicable jurisdiction and in no event shall twinoption.com's cumulative liability to you exceed the amount of money you transferred or deposited in your account on the site in relation to the transaction giving rise to such liability.
11.A. Withdrawal Procedure
The twinoption.com finance department handles all the orders of withdrawals from the registered and verified clients. twinoption.com will ask you to provide identity documents and a valid telephone number in order to make the withdrawal.
For withdrawals of over USD 1000 (a thousand US dollars) twinoption.com is entitled to decide through which electronic method will the company credit the amount, as well as the currency in which the transaction will be made and the financial destination where the transaction will take place.
Please consider that corresponding withdrawals will take up to 10 business days to reach your credit card or bank account.
In twinoption.com withdrawals are subject to our Account policy:
Standard Account: User Balance 0 to 999
Bronze Account: User Balance 1000 to 5000
Silver Account: User Balance 5001 to 10000
Gold Account: User Balance 10001 to 20000
Platinum Account: User Balance 20001 to 50000
Diamond User Balance more than 50000
11.B. twinoption.com Bonus Policy
twinoption.com offers a number of attractive reward features to its new and regular customers. Bonuses (bonifications) and one time trading credits rewarded to customers are part of twinoption.com's promotions program. These bonuses are limited time offers and the terms and conditions associated with any bonus rewards are subject to change.
Once the client has accepted any given bonus, the total cash amount in his/her account is subject to the terms & conditions of the bonus. In order to withdraw the earnings or any available funds from the account, the client must make operations (in the operations mode) that represent a volume 30 times the value of the granted bonus.
As an example, a user who receives a bonus of 100 units, must open operations of 3.000 units in order to credit his/her bonus as real money in the balance. Before reaching such amount, the money credited as a bonus works as Demo Money, prohibiting certain activities, such as withdrawals. For bonuses above 200%, certain exceptions could be applied, demanding operations for a volume equal to 50 times the value of the granted bonus.
The user can request a bonus within his/her user account. Bonuses are given only under the client's accordance, not being automatic, so the customer is obliged to be informed about this procedure.
For a bonus to be properly credited, the client must upload the required documents (receipt or proof of address, Passport or other identity document) to the profile of your personal user account.
Any indication of fraud, manipulation, cash-back arbitrage, or other forms of deceitful or fraudulent activity based on the provision of the bonus will nullify the account and any and all profits or losses garnered.
Until not accomplishing the total conditions, the credited amount as bonuses will not be considered as real money, but as a Dummy amount that enables clients to open operations without being a financial risk for the client.
Secure trades are a part of promotions program of twinoption.com, and they have same conditions and requirements of granted bonus. As bonus, secure trades are accepted by the customer and are subject to the terms of operations performance for a volume equal or more than 30 times of assured operation accredited. Secure trades are granted on customer conformity, not automatically, so the customer acknowledges this procedure.
11.C. Invite to a friend
twinoption.com offers all its active clients (Inviter) the possibility of inviting a friend or friends (invitee/invitees) to register on the platform through various means (link, banner, email, twitter, Facebook), which will be at the client's disposal.
With such motive, a one time 15% based on the new client's (invitee) first deposit is offered, given that the invitee registered via one of the means previously specified. the client must make operations that represent a volume equal to the value of the deposited amount.), being valid only operations, which were not cancelled or sold before expiry.
There is no limit to the amount of friends a person can invite. This amount will be credited once twinoption.com confirms that the Invitee has opened an account and deposited the minimum amount required, and complied with all the requirements for promotion and customers' general conditions.
The Invitee must have opened the account only using the aforementioned means, comply with the customers general conditions and have made a deposit within two (2) months of opening the account. After this time, the promotion will be deemed void.
Any indication of fraud, manipulation or other forms of fraudulent activity based on the provision of a amount will result in the nullification of the accounts and any gain or loss generated therein.
11.D. Wire Transfer deposits
twinoption.com will add Funds to your account only after deducting all expenses incidental to the transfer. The remaining balance will be credited to your account.
12. Requirements to withhold Accounts
twinoption.com requests its users to comply with certain requirements to maintain the level of their personal accounts. All the new user or users who change their account level after making one or more deposits, will have a period of 1 month maintaining the same account to which they have accessed.
13. AML Procedures
No person shall abuse this site for the purpose of money laundering. twinoption.com employs best-practice anti-money laundering (AML) procedures. twinoption.com reserves the right to refuse to do business with, to discontinue to do business with, and to reverse the transactions of, customers who do not accept or conform to the following AML requirements and policies:
(i). Supporting proof of the origin of the funds deposited.
(ii). Proof of monthly income of the account owner or family.
(iii). A recent extract from the bank balance of the account holder in twinoption.com.
(iv). Live traders must provide all requested information upon registration.
(v.) Winnings will only be paid to the individual who initially registered to open a live account.
(vi). When a customer maintains an account by means wire transfer deposits, winnings will only be distributed to the holder of the originating bank account. When making deposits in this manner, it is the responsibility of the live trader to ensure that the trader's account number and registered name of the account owner accompany all transfers to twinoption.com.
(vii). When a customer funds an account by means of credit/debit card deposits, winnings will only be distributed to the individual whose name appears on the card used to make the deposit and only be paid back to the same card.
(viii). Only one account is allowed per person. No winnings may be collected on accounts opened in false names or on multiple accounts opened by the same person.
(ix). twinoption.com may, from time to time, at its sole discretion, require a customer to provide additional proof of identity such as notarized copy of passport or other means of identity verification as it deems required under the circumstances and may at its sole discretion suspend an account until such proof has been provided to its satisfaction.
(x). twinoption.com reserves the right to request documentation not described in this section, but of future importance to recognize the origin of deposited funds.
13.A. KYC Policy
twinoption.com strictly adheres to highest standards in money-laundering prevention and identification of its clients. Every client that transfers funds to our company must provide personal proof of identity (such as: National ID or Passport) and proof of address (such as Bank Statement or Utility Bill), and in the case of transferring funds via credit or debit card, copy of front and back (last 4 digits uncovered) of the card, a signed purchase history of your online transactions to be able to operate, apply for bonuses and request withdrawals.
13.B. Refund Policy
If you are not satisfied with The Company trading platform for any reason, you have the right to apply for a refund of your remaining balance. Please note that if you have received a bonus, you will have to follow the bonus T&C. If you decide to apply to refund your purchase, all logins and memberships will be deactivated. Whether your application will be approved or declined shall be at the sole discretion of the Company. Please allow up to 7 business days for our customer support team to approach your request. Our support team will contact you to confirm your request or to ask for additional information if needed. All refunds will be issued in the form of payment in which they were made.
14. Intellectual Property
All content, trademarks, services marks, trade names, logos and icons are the property of twinoption.com or its affiliates or agents and are protected by copyright laws and international treaties and provisions. You agree not to delete any copyright notices or other indications of protected intellectual property rights from materials that you print or download from the Site. You will not obtain any intellectual property rights in, or any right or license to use such materials or the Site, other than as set out in this Agreement.
Images displayed on the Site are either the property of twinoption.com or used with permission. You agree not to upload, post, reproduce or distribute any information, software or other material protected by copyright or any other intellectual property right (as well as rights of publicity and privacy) without first obtaining the permission of the owner of such rights and the prior written consent of twinoption.com.
15. Communication policy
twinoption.com uses a mailing system, retargeting in social net and display (cookies), system of banners and layers with the objective of informing its clients about changes, special offers and benefits. In case the user decides to unsubscribe from any of these communication channels, Twinoption does not take responsibility on the information that the user didn´t receive.
You agree to defend and indemnify twinoption.com and its officers, directors, employees, and agents and to hold them harmless from and against any and all claims, liabilities, damages, losses, and expenses, including without limitation reasonable attorney's fees and costs, arising out of or in any way connected with
(i). your access to or use of the Site or Services;
(ii). your violation of any of the terms of this Agreement; or
(iii). your breach of any applicable laws or regulations.
17. Term and Termination
The term of the Agreement shall be unlimited, however twinoption.com reserves the right to terminate this Agreement at any time without any notice. As of termination, you shall not be able to carry out new transactions.
18. Outside Execution System
Non authorized Automatic or semi-automatic trading mechanism integrated by the client on the browser or client side, that does not involve human execution, will be considered back door API or system abuse that may result to an account suspension and/or position cancellation. Positions that were taken in this way are resulted in prices that wouldn't have been accepted or filled in the general market therefore will be considered as off market transactions which will be resulted in cancellation.
twinoption.com will not be liable in any way to any persons in the event of force majeure, or for the act of any government or legal authority. In the event that any provision in this Agreement is held to be invalid or unenforceable, the remaining provisions will remain in full force and effect. The failure of a party to enforce any right or provision of this Agreement will not be deemed a waiver of such right or provision. twinoption.com may assign this Agreement or any rights and/or obligations hereunder without your consent.
twinoption.com may amend the terms of this Agreement from time to time by posting the amended terms on the Site. You are responsible for checking whether the Agreement was amended. Any amendment shall come into force as of the day it was published on the Site. If you do not agree to be bound by the changes to the Terms and Conditions of this Agreement, do not use or access our Services, and inform us in writing immediately.